Returns & Exchanges Policy
We want you to feel confident finding the right Comfylegs™ fit. If your order isn’t right for you, contact us within 30 days of delivery and we’ll help you with the next step.
For return or exchange assistance, email support@thecomfylegs.com with your order number.
Returns
Eligible items may be returned within 30 days of delivery for a refund.
To qualify for a return:
- Items may be carefully tried on indoors to check the fit.
- Please try leggings on over underwear.
- Items must be unwashed, undamaged, clean and free from signs of extended wear.
- Items must not have been worn outdoors or for normal daily use.
- Please retain the original packaging where possible.
- Return shipping costs for ordinary refunds are the customer’s responsibility.
- We will provide the appropriate return address and return instructions once your request has been approved.
There is no try-on or restocking fee for an eligible return.
Once your return has been received and inspected, we will issue the eligible refund to your original payment method within 3 business days. Your bank or payment provider may require additional time for the refund to appear in your account.
Original shipping charges, if any, are non-refundable.
Size Exchanges
Finding the right compression fit can take a little more care than choosing ordinary leggings.
Size exchanges are available within 30 days of delivery for eligible items.
For your first approved size exchange request:
- Email support@thecomfylegs.com with your order number and the replacement size you need.
- We’ll provide the return address and instructions for sending the item back.
- Return shipping for the item being exchanged is the customer’s responsibility.
- The returned item must meet the condition requirements listed above.
- Once your return has been received and inspected, we’ll send your replacement size within 3 business days.
- There is no additional standard shipping charge for the first replacement-size shipment.
One size exchange request may include multiple eligible pairs from the same order.
Additional size exchange requests for the same order may require the customer to cover both return and replacement shipping costs.
There is no try-on or restocking fee for an eligible size exchange.
Ordering More Than One Pair
If you order a 2- or 3-pair bundle, we recommend trying one pair first before opening the remaining pairs.
Once you are confident in the fit, you can open the others.
If the first pair isn’t the right size, contact us before opening the remaining pairs.
If multiple eligible pairs from the same order require the same size correction, they may be included together in your first size exchange request.
This helps you confirm your Comfylegs™ fit without needing to open every pair first.
Unsure About Your Size?
Please check the Comfylegs™ Size Guide before ordering.
Compression fit is different from ordinary leggings, so we do not recommend intentionally choosing a smaller size simply to create more compression.
If your measurements fall between sizes, point toward different sizes, or you’re simply unsure which size to choose, our Fit Support team can help.
Send us your waist, thigh, calf and ankle measurements and we’ll help you review the best available fit before ordering.
Email support@thecomfylegs.com for assistance.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@thecomfylegs.com.
Please include your order number and, where helpful, photos showing the issue.
We’ll review the problem and, when applicable, arrange an appropriate replacement or refund at no additional cost to you.
Comfylegs™ will cover the applicable shipping costs for confirmed damaged, defective or incorrect items.
Bundle Returns
Bundle discounts are based on the number of items purchased together.
If you return only part of a multi-pair bundle for a refund, please contact us before sending anything back. We’ll confirm the eligible refund amount and explain how the original bundle discount applies to the remaining items.
For size exchanges, you do not need to return correctly fitting or otherwise unaffected items from the same order.
If several eligible pairs require the same size correction, they may be handled together as part of a single size exchange request.
Complimentary Gifts
If your order included a complimentary gift and you return the entire qualifying order for a refund, the complimentary item must also be returned unused and in its original condition.
If the complimentary gift is not returned, its stated retail value may be deducted from the refund.
You do not need to return a complimentary gift when you are only exchanging the size of your Comfylegs™ leggings, unless the gift itself also requires an exchange.
If you make a partial return that causes the original order to no longer qualify for the complimentary gift, we’ll confirm how the gift will be handled before you send your return.
Lost or Stolen Packages
Once tracking confirms that an order has been delivered to the address provided at checkout, Comfylegs™ cannot guarantee replacement or reimbursement if the package is subsequently lost or stolen.
If you believe there is a delivery problem, contact us. We’ll provide the available tracking and carrier information to help you investigate the shipment with the carrier.
If your order was damaged or lost while still in transit, please contact us so we can review the shipment with the carrier.
Need Help?
We’re here to help with sizing, returns and exchanges.
Email support@thecomfylegs.com with your order number and a brief description of what you need.